Terms and conditions/Privacy policy

Ordering:

The advertisements on the Site are invitations to you to make offers to purchase products and services on the Site and are not offers to sell. esound.ca’s acceptance of an order will be deemed once a shipping notice has been dispatched to you via email, and at which time forms a legally binding contract with esound production services., the operator of esound.ca.

esound.ca reserves the right to terminate any order for any reason, including, but not limited to: a) where goods are not available; b) where payment authorization cannot be obtained; or c) in the event of a pricing or product description error. If your order has been terminated due to a pricing mis-print, an opportunity will be made available for you to purchase the product at the correct price.

If you wish to cancel your offer you must notify us in writing to spe@esound.ca before your order has been marked as “Scheduled to Ship”. If your order has already shipped, then we unfortunately cannot fulfill your cancellation request.

Price Matching:

If you find a lower price from any other authorized Canadian dealer on an identical product, please let us know. We’ll be happy to let you know if we can meet or beat the lower price that you have found.

This offer does not apply to previously purchased items, auctions, refurbished, used, discontinued, special order or out of stock items.

Payments:

• All prices appearing on the Website are quoted in Canadian dollars.
• esound.ca accepts Visa, MasterCard, American Express and PayPal.
• Please also ask about Interac Email Money Transfers, Wire Transfers, School Board Purchase Orders, or Leasing options.
• See the “Security” section for details on how esound.ca protects your information.

Taxes:

Applicable taxes will be added to your order upon checkout. This includes GST or HST for all orders shipping within Canada. esound.ca is not responsible for any taxes or duties charged by customs as the result of shipments outside of Canada.

Security:

https://www.esound.ca utilizes SSL (Secure Socket Layer) technology to encrypt data during the checkout process. Look for the blue colour in the address bar, and the lock icon at the bottom of your browser window to ensure your connection is secure.

esound.ca does not collect or store credit card information.

Please see our Privacy Policy for details about the information that we collect for ordering purposes.

Shipping:

In-stock items (those marked with an “In-Stock” indicator) are typically shipped within 24 hours of your order being placed (Monday to Friday excluding holidays). Out-of-stock orders are shipped once the item(s) is back in stock. We will send you a notice once your order has been shipped, which will include a tracking number. Please note that delivery timing will depend on the method of delivery selected at check-out. All shipments require a signature upon delivery

Certain items may qualify for free shipping, which consists of a Ground service at the discretion of esound.ca. You will also have the opportunity to upgrade from the free shipping offer if you desire. Free Shipping offers apply only to shipments within Canadian provinces, excluding territories and regions deemed “out of bounds” or rural. Restrictions apply . Insurance for the first $100 is also included for FREE, and additional insurance is available for purchase during check-out.

We also offer Local Pick-ups from our Garibaldi Highlands warehouse for orders placed online!  Once your order is ready to be picked up, you will receive an email notification, including pick up location. Orders may be picked up Monday to Friday 8:00am – 6:00pm. We will hold items for pick-up for 10 business days unless otherwise arranged. After 10 business days, the order will be cancelled. Special Order items not picked up will be charged a minimum 25% restocking fee.

Any shipments refused or undeliverable will be returned back to esound.ca at your expense. Once the package arrives back at our warehouse we will contact you to attempt to re-deliver the order or cancel the order should you wish. This fee is in addition to the shipping fee to send the item to you initially which is non-refundable. 

esound.ca will only ship to verified addresses validated either by credit card issuers or Google Pay. Shipping to frieght forwarders or redirection of shipments will not be accepted.

Any claim of shipping damage must be made within 5 business days of receipt. 

Returns:

All returned opened items are subject to a maximum 25% restocking fee.

If you are not completely satisfied with your purchase, returns will be accepted for refund, exchange or store credit (less restocking fee & shipping) within 30 days of invoice date.

esound.ca.ca will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.

All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in like-new condition, including damages, abuse, marks, showing wear, tampered serial numbers or with missing packaging or accessories, will be subject to additional charges or return rejection. We have the right to refuse any return for any legitimate reason. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.

Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, bulk cable, cartridges, replacement lamps/bulbs, opened internal computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software/downloads, gels, music, displays/televisions/monitors, flooring, opened acoustic panels, installed sound/video products (such as ceiling speakers, in-wall products, installed rack products) that have been installed or parts (replacement, repair or item components) – these products are final sale.

Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.

All returns made MUST be authorized in advance by a customer service representative – and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.

Warranty:

esound.ca is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer’s warranty in Canada.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at spe@esound.ca.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at .

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed. Please contact us at 1 604 698-7477.